Application Support Lead (Corporate Systems / Non-FSI)

We’re partnering with a global organisation to hire an experienced Application Support Lead (Corporate Systems / Non-FSI) to provide L2/L3 support for mission-critical platforms.

If you thrive in high-impact environments and enjoy solving complex system challenges, this role offers strong ownership and global exposure.

Key Responsibilities:

• Deliver L2/L3 support for SAP for firm wide nterprise systems, ensuring stability and rapid issue resolutions
• Monitor and manage incidents, problems, and changes following ITIL/ITSM best practices, including root cause analysis.
• Act as the primary operational contact for business users and vendors for day-to-day system operations.
• Support releases, patches, upgrades, and enhancements with minimal business disruption.
• Drive service improvements through documentation, SLA tracking, and operational reporting ensuring service routemaps are aligned with the organisation's wider strategy

Ideal Candidate:

• Proven ongoing experience supporting large scale environment, enterprise level systems at L2/L3 level.
• Strong ITSM knowledge across incident, problem and change management
• Experience in global environments dealing with cross-functional stakeholders
• Strong experience with service management tools such as ServiceNow
• Excellent communication skills with the ability to communicate with business and technical teams

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.