Associate Director, HR Process Excellence (Malaysia, KL)

Job Title: Senior Manager / Associate Director, HR Process Excellence

Role Purpose

This role serves as a trusted HR partner in driving process excellence, enabling solutions, and facilitating the successful adoption of key HR initiatives. You will establish a strong framework for process improvement, optimize HR operations across functions, and ensure alignment and scalability to support the organization’s growth and transformation objectives.

Key Responsibilities

Process Excellence & Optimization

• Lead the design and execution of process excellence initiatives aligned with HR’s strategic goals.
• Develop and implement standardized HR process frameworks that promote consistency, scalability, and efficiency.
• Identify opportunities to simplify, automate, and digitalize HR processes, reducing manual effort and improving user experience.
• Conduct benchmarking and develop performance metrics to evaluate process effectiveness and measure continuous improvement.

Project & Solution Enablement

• Drive the end-to-end delivery of HR solution implementation projects, ensuring on-time and successful deployment.
• Partner with cross-functional teams across the CHRO Office, HR COEs, HR Operations, and HR Technology to ensure seamless execution.
• Translate business needs into effective process and system solutions that deliver tangible outcomes.
• Support both Head Office and Local Business Units (LBUs) in project execution, troubleshooting, and process harmonization.

Change Management & Adoption

• Develop and execute change management strategies to ensure effective adoption of new HR processes and tools.
• Facilitate training, communication, and enablement sessions in collaboration with key stakeholders.
• Build process excellence capability across HR by training COE and Operations teams on relevant tools and methodologies.
• Champion a continuous improvement mindset and foster a culture of process excellence across the HR function.

Qualifications & Experience

• Bachelor’s degree in Business, HR, or a related field; a Master’s degree is an advantage.
• Minimum 10 years of experience in business process improvement, shared services, or HR operations within a large multinational organization.
• Proven track record in leading process optimization and transformation initiatives.
• Strong knowledge of process improvement methodologies (Lean, Six Sigma, BPM, TOC).
• Project management certification (PMP, PRINCE2) and change management credentials (e.g., PROSCI) preferred.
• Proficiency in HR systems, service delivery platforms, and analytics tools (e.g., ServiceNow, Visio, Power BI).
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to lead workshops, influence cross-functional teams, and deliver high-impact process improvement outcomes.

Ideal Candidate Profile

• You are a strategic problem-solver and hands-on executor with a strong process mindset. You thrive in dynamic, fast-paced environments and have experience building scalable HR frameworks in complex, matrixed organizations. With a passion for operational excellence, you balance strategic vision with practical delivery, enabling HR to operate as a best-in-class function.

Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Goh Sok Hwee, Florence (Wu Shuhui)
EA Reg No: R1326770