Client Service Manager (Private Banking)

About the Role: Client Service Manager

As a Client Service Manager, you will support relationship managers and clients by handling key tasks such as:

Client Servicing:

• Coordinate with different teams to ensure client documentation meets compliance standards
• Respond promptly to client queries and resolve issues
• Take client orders and understand their overall relationship with us

Operations:

• Manage trade booking and settlements
• Resolve settlement and funding issues
• Follow up on margin calls and collateral concerns
• Handle transaction documentation (e.g., client suitability)

Policies and Procedures:

• Follow all internal policies and procedures carefully

Administrative Tasks:

• Complete administrative duties like booking travel, processing expenses, and sending marketing materials

Skills and Experience:

• Fluent in English; intermediate proficiency in Bahasa/Malay (verbal and written)
• We require the specific language as the candidate will need to liaise with the Bahasa/Malay speaking clients and business users
• University graduate with 1-2 years of relevant experience in financial services, preferably frontline client service
• Knowledge of Private Banking investment products such as FX, Equities, Fixed Income, and derivatives
• Detail-oriented and meticulous
• Able to multitask and work well under pressure and tight deadlines
• Comfortable working in a fast-paced environment
• Willing to work outside normal hours when needed
• Proactive team player with strong communication and interpersonal skills
• Interest in the private banking industry

Argyll Scott Consulting Pte Ltd

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.