CS Office / Bank / Contract / HKD 20k up

Customer Service Office – Pension / Insurance / 6 months contract

Join a leading global banking firm, delivering trusted retirement and protection solutions, seeking a dedicated Customer Service Officer to support pension clients.

Salary: HKD 20,000 - 25,000 (Depends on experience level)

Key Responsibilities:

• Handle pension scheme inquiries via phone, email, and online channels
• Assist clients with account setup, contributions, and withdrawals
• Explain pension products, benefits, and regulatory requirements clearly
• Process transactions and update member records accurately
• Resolve complaints and escalate complex cases promptly
• Support pension administration and compliance checks
• Maintain detailed call logs and client documentation
• Collaborate with internal teams to improve service delivery
• Participate in client education workshops and campaigns
• Ensure high standards of data privacy and security

What We're Looking For:

• 2+ years of customer service experience in insurance or financial services
• Knowledge of pension schemes (MPF, ORSO) preferred
• Excellent communication skills in English and Cantonese; Mandarin a plus
• Strong problem-solving and empathy with clients
• Detail-oriented with good organizational skills
• Proficient in MS Office and CRM systems
• Diploma or above in Business, Finance, or related field
• IIQE Paper 1 & 3 qualification is an advantage

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.