Customer Development Manager – Omni Channel

We are partnering with a well-established organization within the consumer sector to appoint a Customer Development Manager to support omni-channel business growth in Thailand.

This role will be responsible for managing and developing strategic customer accounts across both offline and online channels, driving sustainable growth through strong partnerships, data-driven planning, and effective commercial execution.

Key Responsibilities

• Manage and grow assigned key customer accounts across omni-channel environments
• Develop and execute annual customer business plans aligned with commercial objectives
• Drive sales growth, profitability, and category performance within assigned accounts
• Analyze customer performance, market trends, and shopper data to support decision-making
• Work closely with customers to strengthen capability, collaboration, and long-term partnerships
• Execute joint business plans, promotions, and commercial initiatives
• Partner with internal teams (e.g. marketing, e-commerce, supply chain) to deliver agreed plans
• Support customers in omni-channel transformation and digital capability development
• Monitor performance, resolve issues, and ensure smooth day-to-day account management

Requirements

• Bachelor’s degree in business, marketing, or a related field
• Minimum 5 years of experience in key account management, customer development, or commercial roles
• Experience managing omni-channel customers (offline + online) is preferred
• Background in FMCG, consumer goods, or related industries
• Strong commercial acumen with analytical and planning skills
• Proven negotiation and stakeholder management capability
• Comfortable working in a fast-paced, results-driven environment
• Good communication skills in English

If you are interested in exploring this role further, please send your resume to Munlika Jaiwattanasawat at [email protected] or call directly on +66988899000 for a confidential discussion.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.