Customer Experience Design Specialist / UX UI / FS / $55k P/M

Customer Experience Design Specialist / UX UI / FS / $55k P/M

12 Month Extendable Contract

We are working with a leading FS organisation undergoing a large-scale customer transformation programme. They are seeking a Customer Experience Design Specialist(Contractor) to support the delivery of key initiatives within their Experience Design and Customer Transformation function.

As part of the Customer Experience & Transformation team, you will take a hands-on role in enhancing customer, partner, and operational experiences across end-to-end journeys. Your work will shape future-state experiences by identifying pain points, co-creating innovative solutions, and improving commercial outcomes, customer engagement, and operational efficiency.

Key Responsibilities:

• Analyse and improve customer, partner, and internal journeys through mapping and redesign of both current and future states.
• Collaborate with cross-functional teams (including insights, data, operations, and product) to ensure human-centred design is embedded in all initiatives.
• Support research activities such as customer and agent interviews, synthesising insights into actionable design recommendations.
• Facilitate workshops and co-design sessions to align stakeholders on experience goals and inform solution development.
• Create design artefacts such as wireframes, mock-ups, clickable prototypes, and storyboards that clearly communicate the desired experience vision.
• Work with UX designers and product owners to develop engaging, customer-focused digital and non-digital solutions.
• Present ideas effectively to a range of stakeholders – from technical teams to senior business leaders.
• Build internal capability by guiding and supporting stakeholders in human-centred design (HCD) principles and methods.
• Ensure insights and design decisions are evidence-based, inclusive, and grounded in best practices.
• Keep informed of digital trends, emerging customer behaviours, and sector innovation to inform strategy.

Key Skills and Experience:

• Strong background in human-centred design (HCD), customer journey mapping, and service design.
• Experience delivering across full design lifecycles, from research and ideation through to implementation.
• Confident in facilitation, storytelling, and visualising complex journeys or services.
• Ability to create prototypes and design assets using industry-standard tools.
• Excellent communication and stakeholder engagement skills across levels.
• Familiarity with digital ecosystems, platforms, and how customer behaviour is evolving in the digital space.
• Experience within financial services, insurance, or a regulated industry is highly beneficial.

UXUI Designer / Customer Experience / UX UI / User Experience / User Interface

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.