Digital Business Analyst (Contract)

Company / Role Overview

This role sits within a leading regional financial and digital solutions organisation, supporting the design and rollout of customer-facing digital platforms across multiple markets. The position focuses on analysing business needs, identifying gaps, and translating complex requirements into clear specifications that enable digital product and platform delivery. Working closely with cross-functional teams—including product, technology, design, and external partners—the Business Analyst will drive solution development from concept to implementation, ensuring alignment with strategic objectives and customer experience standards.

Key Responsibilities

• Lead the scoping and requirements management for digital initiatives and platform rollouts across assigned regional partners.
• Coordinate with partner business analysis teams to define, refine, and prioritise requirements for new product and feature launches.
• Engage and manage technology vendors or partners involved in digital delivery.
• Conduct requirement-gathering workshops to confirm scope, validate needs, and align stakeholders.
• Collaborate with UX/design teams to define end-to-end customer journeys for standalone and embedded digital propositions.
• Analyse business challenges and opportunities, developing accurate specifications that ensure solutions meet business needs.
• Translate product/platform vision and roadmap into structured business requirements, documentation (BRD, FSD), epics, and user stories.
• Facilitate prioritisation of requirements/user stories based on business value, urgency, and product backlog context.
• Ensure requirements are clearly articulated and handed over effectively to delivery teams across geographic time zones for timely, high-quality execution.
• Support due diligence throughout delivery lifecycle, including alignment to architecture, dependencies, risks, and compliance.
• Assist in coordinating project delivery activities across multiple concurrent workstreams.

Job Requirements

• Bachelor’s degree or equivalent qualification (must-have).
• Minimum 6+ years’ experience as a Business Analyst (must-have).
• Proven experience in digital delivery within Agile environments (must-have).
• Strong analytical, problem-solving, communication, and stakeholder management skills (must-have).
• Ability to manage multiple projects simultaneously in a fast-paced, evolving environment (must-have).
• Experience with Jira, Confluence, MS Project, and MS Office (must-have).
• Exposure to e-commerce, digital sales, customer lifecycle, or customer servicing domains (nice-to-have).
• Knowledge of insurance or financial services products (nice-to-have).
• Business analysis and Agile certifications (nice-to-have).
• Experience working with product/platform lifecycle management (nice-to-have).
• Ability to manage stakeholders who are Mandarin-speaking (nice-to-have).
• Understanding of customer experience, acquisition funnels, and web/mobile product lifecycle (nice-to-have).

If this role aligns with your experience and career goals, please send your application to [email protected].

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.